​Thank you for shopping with Mulberry - Gallery and Gift Store. We appreciate your business and want to ensure that your shopping experience is satisfactory. To that end, please review our Returns and Refunds Policy below.

​

1. Returns for Exchange:

• Items ordered from our website can be returned within 7 calendar days of receipt for an exchange.

• To initiate a return, please make sure to provide the purchase invoice and online order number.

• We do not offer refunds; only exchanges are available.

​

2. Non-Returnable Items:

• We do not accept returns for any jewelry, accessories, or clothing items that have been worn or are not in their original packaging.

• Bespoke, personalized, or special order items cannot be returned or exchanged under any circumstances.

​

3. Final Sale Items:

• All purchases of sale items are considered final. No returns or exchanges will be provided for sale items.

​

4. Shipping Costs and Responsibility:

• Customers are responsible for the shipping costs associated with returning items.

• We are not liable for any returned items that are not received by us, so we recommend using a reliable shipping method and retaining proof of postage.

​

5. Inspection and Reporting:

• We kindly request customers to inspect their purchases upon receipt, before removing any tags or disposing of packaging.

• If you discover any breakages or defects, please inform us via email at info@mulberrygreyton.co.za within 48 hours of receiving the items.

​

6. Faulty Items:

• Faulty items will only be accepted for return if they were delivered to you damaged or if a manufacturing fault arises within 4 months of receipt.

• All faulty or damaged items will be inspected and assessed at our studio, taking fair wear and tear into account.

• After assessment, items may be repaired if repair is possible.

​

For all inquiries and issues regarding the return and exchange of items, please contact us at info@mulberrygreyton.co.za. We are here to assist you promptly and efficiently.